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Terms and Conditions - The Nova Host

Last Updated : 02/02/2024

By creating an account on The Nova Host, you are embracing a seamless journey with us, guided by our carefully crafted terms and conditions as well as our privacy policy. If this doesn’t align with your preferences, we kindly ask you to forgo our services and abstain from creating an account. Your understanding is much appreciated.

Account Verification

Please ensure that you provide accurate and genuine information, including your legal name, when creating an account on The Nova Host. The Nova Host retains the right to request account verification at any given time. Additionally, The Nova Host holds the authority to make necessary changes to your account without prior permission. Failure to comply with these terms may result in the suspension of your account. Kindly be prepared to verify your account when prompted.

Service Description

The Nova Host will provide the Client with the agreed-upon hosting and domain services as specified in the chosen package.

The Client is responsible for providing accurate and up-to-date information during the registration process and for any changes thereafter.

  1. If any data is missing from your account or deleted, Nova Host is not responsible. Although we provide free daily backups, if the backup is not working, we cannot assist you, and we are not responsible in such cases.
  2. The Nova Host reserves the right to suspend, terminate, or remove your hosting at any time without prior notification or updates. It is essential to be aware that such actions may be taken in specific circumstances, including but not limited to violations of our terms of service or policies. We recommend reviewing our terms and conditions regularly to stay informed about any changes or updates. Our commitment is to maintain a secure and reliable hosting environment, and we appreciate your understanding in these matters.

We are always striving to provide you with the best in the market.

  1. If the domain you registered with our special offer gets suspended by the registrar, we won’t be held responsible for it. We have the authority to suspend a domain if it breaks our terms or privacy policy. Moreover, we can use the suspended domain for personal reasons. To avoid any issues, please verify your identity within the next 24 hours. If you don’t, there might be a penalty, or we could permanently suspend the domain and use it as we see fit. We always have the right to use suspended domains according to our policies.
  2. If you’ve taken advantage of a special offer or purchased a domain at a discounted rate, please note that transfer codes, authorization codes, or EPP codes are not automatically provided. If you need these codes, you can obtain them by paying a nominal extra fee based on our standard domain prices. This ensures a hassle-free process, and you’ll easily receive the required code to manage your domain effectively.
  3. If your domain is suspended, you have a 24-hour window to reactivate it. Beyond this timeframe, unsuspension is not possible, and there will be no refunds offered.
  4. If a domain is removed or becomes inaccessible and is no longer in our control, there is limited action we can take, and we cannot be held responsible in such cases. We do not offer refunds or compensation in this situation. Therefore, before purchasing any domain, please ensure that you agree with and understand this policy.
  5. Our renewal prices are set and may be relatively higher. Please be aware that we do not provide any discounts during renewal. It’s advisable to review the renewal terms before making a purchase to ensure you are informed about the pricing structure.

Payment and Billing

The Client agrees to pay the specified fees for the selected hosting and domain services. Payments can be made through the provided payment methods on the website.

The Nova Host reserves the right to suspend services if payment is not received within the specified billing period.

Service Level Agreement (SLA)

The Nova Host will strive to maintain a high level of uptime for hosting services. However, occasional downtime may occur due to maintenance or unforeseen circumstances.

The Nova Host is not liable for any loss of data resulting from server outages, hardware failures, or any other technical issues. 

Account Termination

  1. The Client may terminate the hosting and domain services by providing written notice to The Nova Host.
  2. The Nova Host reserves the right to terminate services if the Client violates any terms outlined in this agreement.

Data Security and Privacy

The Nova Host will take reasonable measures to secure client data. However, the Client acknowledges that no system is entirely foolproof, and The Nova Host is not liable for any unauthorized access or data breaches.

In the event of any unintentional or inadvertent use of data by Nova Host, we do not accept responsibility. However, we are committed to resolving any such issues within 24 hours once they are identified.

While we make every effort to safeguard your data and maintain a 99.9% security standard, we want to clarify that in the unlikely event of a data leak, we cannot be held responsible. It’s essential to take note of this point before utilizing our services.

The Nova Host will not sell or share client information with third parties without explicit consent, except as required by law.


Governing Law

This agreement is governed by the laws of the jurisdiction in which The Nova Host operates.

By signing up for and using The Nova Host’s services, the Client acknowledges and agrees to the terms outlined in this agreement.